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Patient Service Representative Fall 2024

ID : 20003   
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A Patient Service Representative  is usually the first point of contact for patients or clients. Certified Patient Service Representatives  help coordinate patient visits and facilitate the smooth running of the office or medical unit. In this class you'll learn reception and clerical skills, scheduling, customer service, electronic health record navigation, OSHA and HIPPA regulations, Medical Terminology, Financial Management, Basic Procedure and Diagnostic Coding, and Law/Ethics. 

Note: In addition to the scheduled classes/labs/zoom meetings, there is other online work that must be completed.

Class is held online, via Zoom
All other classes are online, via Zoom on Tuesday and Thursday from 6-9pm

Certification Exam - date and time TBD

Prerequisite:  Attend Healthcare Orientation Session at BRCC.  To register for an orientation, visit our website:

BRCC currently has scholarship funding to defray the cost of many workforce courses - such as Patient Service Representative.  Most Virginia residents receive a 2/3 discount on tuition and, for many unemployed individuals or individuals in low paying jobs, courses are free or nearly free.  Email ( or call (540-453-0264) to talk with an advisor who can help get you into a short term training course at BRCC today!

Click here to review financial assistance policies. 

Class Details

20 Session(s)
Days of the Week :Multiple Days of the Week :
  Weekly - Tue.  
  Weekly - Thu, Tue.  

Location : Multiple Location : 
  Bioscience Building (S) - Main Campus
  Online Classes - Workforce and Continuing Ed.

Instructor : Emily Campbell 



Please read:  Textbook(s), online resources and one certification testing fee included in tuition. Certification Exam - date and time TBD Plus online work outside of class



Registration Closes On
Tuesday, September 10, 2024 @ 12:00 AM

Call 540-453-0264 to register Send to Friend » Request More Info »

Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/10/2024 - 9/10/2024 Weekly - Tue 06:00 PM - 09:00 PM Weyers Cave, Bioscience Building (S) - Main Campus  Map Emily Campbell 
9/12/2024 - 11/14/2024 Weekly - Tue, Thu 06:00 PM - 09:00 PM VIRTUAL-ONLINE, Online Classes - Workforce and Continuing Ed  Map Emily Campbell