A Patient Service Representative is usually the first point of contact for patients or clients. Certified Patient Service Representatives help coordinate patient visits and facilitate the smooth running of the office or medical unit. In this class you'll learn reception and clerical skills, scheduling, customer service, electronic health record navigation, OSHA and HIPPA regulations, Medical Terminology, Financial Management, Basic Procedure and Diagnostic Coding, and Law/Ethics.
All
Patient Service Representative healthcare students are required to watch
this 30-minute orientation video before enrollment. Students must email
info@brcc.edu to confirm they have met this requirement.
Note: In addition to the scheduled classes/labs/zoom meetings, there is
significant online work that must be completed.
FIRST DAY OF CLASS IS MONDAY, AUGUST 31ST - IN PERSON
Class is Hybrid - Monday via Zoom, 7:00 pm-9:00 pm; Wednesday is in-person, 5:00 pm-9:00 pm
Certification Exam - date and time TBD
BRCC currently has scholarship funding to defray the cost of many workforce courses - such as Patient Service Representative. Most Virginia residents receive a 2/3 discount on tuition and, for many unemployed individuals or individuals in low paying jobs, courses are free or nearly free. Email (info@brcc.edu) or call (540-453-0264) to talk with an advisor who can help get you into a short term training course at BRCC today!
Review our financial assistance policies for more information.
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