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Learn how to lay the groundwork for positive customer interactions and how to build repeat business.

BRCC’s spring and summer semesters are predominantly online, with limited exceptions made for in-person courses to be held with appropriate social distancing and protocols for health and safety.

BRCC's fall semesters includes both in-person and on-line courses.

Browse course descriptions to see how specific courses will be offered.

If you have questions, please provide us with the course title and number when e-mailing or calling.


Customer Service, Experience & Engagement arrow

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Listening tends to be a passive exercise most of us do without thinking. Given all the listening that we do, you would think we'd be good at it! Howev ...  View More


Start date: 10/28/21

1 session

Days of the Week : Weekly - Thu .

Tuition: $114.00

Location : Houff Building (G) - Main Campus Location : 
  Houff Building (G) - Main Campus.

Instructor : Sheri L. Bender 

Please read: This program is valid for 2.75 PDCs for the ...More

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