Most teams don't fail because of strategy — they fail because of how people treat each other under pressure. This seminar gives leaders practical, research-backed tools they can use the very next day. A deeper dive is available with Leading with Civility: Navigating Conflict & Perceptions (Session 2)
When civility becomes a leadership practice, teams perform better, stay longer, and trust more.
• Navigate conflict constructively — using the FACS formula, Ladder of Inference, and distress-regulation techniques
• Lead through change and receive feedback — without defensiveness or derailment
• Set clear expectations with courage — before conflict forces the conversation
• Recognize power dynamics and build genuine buy-in — through civil, healthy debate